PostHeaderIcon Do you know what your sales team is saying to your customers?

If you’re anything like most people that I meet you’ll have some idea, but would probably be horrified to learn exactly how the conversations go between your sales team and individual customers day to day. Its hard enough if you’re managing internal salesp


PostHeaderIcon 6 Powerful Prospecting Tools

You will never meet a salesperson who failed because they had too many prospects to talk to. For the majority of salespeople, finding new customers is without a doubt the most difficult and stressful aspect of the profession. Prospecting should be viewed more


PostHeaderIcon How to Ask for a Referral

If you don’t have a systematic referral programme you are missing out on one of the simplest, lowest cost ways to generate your highest quality customers. Referrals are the lifeblood of small businesses. But do you actually know how to ask for one? Think fo


PostHeaderIcon What is a Customer Worth?

Let’s say your product has $50 worth of Gross Profit in it. When a customer makes a purchase, most business people tend to say “I’ve just make $50.” Fair enough, but consider this: What if the typical customer needs to buy that good or service every 5


PostHeaderIcon What’s in your Mission Statement

Let’s presume that you’re thinking about writing a Mission Statement which really defines what the purpose of the organisation is. And let’s say you’re even thinking about using the ‘to earn a profit ...’ platform as the basis for your own Mission State


PostHeaderIcon Empowerment – A Nice Way Of Saying ‘Chaos’

If you don't have systems, it's impossible to have a team which consistently performs at a high standard. Instead, the best you can hope for is an enthusiastic rabble. By themselves, “empowerment” and “initiative” are fancy words for chaos. And this is w


PostHeaderIcon Why Should I Give You My Business?

If your competitive advantage isn't clear to you ... how can it be clear to your customer? Here’s a question for you... If the next customer that walks into your office or store asks you “Why should I give you my business rather than take it to a competi


PostHeaderIcon The Productivity Miracle

The word 'productivity' is synonymous with manufacturing companies; however productivity can be measured and improved in all types of businesses. Let’s use the example of a production company; an organisation which earns at least a portion of its income by cha


PostHeaderIcon The Secret Of The Best Salesman In The World

His name is Joe Girard. That name may not ring any bells - but dig out a copy of The Guinness Book of Records, and you’ll find he gets a mention. According to “the Book”, he is the best salesman in the world. And, if what they say is true, it’s a label h


PostHeaderIcon How Long is 30 Days

It's happening more and more often. Businesses which are fundamentally sound are finding it harder and harder to pay their bills at the end of each month. But why? As far as their Profit & Loss Statements are concerned, the enterprise is achieving healthy ma


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